Service Agreement

Terms & Conditions - Lalubhai Travels

Booking Guidelines & Customer Travel Policy

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1 Agreement & Acceptance

By reserving a cab via our website https://lalubhaitravels.co.in, telephone hotline +91 9327008301, or WhatsApp, you agree to these commercial travel terms with Lalubhai Travels.

2 Cab Booking & Allocation

  • Advance Booking: Please book outstation and airport cabs 3 hours ahead for guaranteed on-time pickup.
  • Vehicle Allotment: Cars are assigned by chosen category (Sedan: Dzire/Etios, SUV: Ertiga/Innova Crysta).
  • Chauffeur Details: Driver contact and vehicle registration details are dispatched via SMS/WhatsApp prior to trip.

3 Fares, Tolls & Extra Charges

  • Toll, State Tax & Parking: Fastag toll fees, airport parking, and border permits are payable directly on actuals.
  • Driver Day Allowance (DA): Standard driver charge of ₹300/day applies for outstation round trips.
  • Night Travel Charge: Driving scheduled between 10:00 PM and 6:00 AM carries a standard allowance of ₹250.
🚗 Outstation Minimum KM: Outstation round-trips adhere to a standard limit of 300 KM per calendar day. Extra distance is billed at the agreed per-KM rate.

4 Cancellation & Refund Terms

  • Free Cancellation: Cancel or reschedule with zero fee up to 4 hours prior to scheduled pickup time.
  • Late Cancellation: If cancelled after driver has arrived at pickup address, a nominal dispatch fee applies.
  • Refund Processing: Prepaid booking advances for eligible cancellations are refunded via UPI within 24 hours.

5 Passenger Safety & Conduct

  • Vehicle Capacity: Strictly 4 passengers in Sedans and 6 to 7 passengers in SUVs as per RTO permit regulations.
  • Strict Conduct: Smoking, alcohol, or carriage of prohibited goods inside commercial cabs is strictly forbidden.

6 Governing Legal Jurisdiction

All travel services and legal contracts are governed under the laws of India, subject to exclusive court jurisdiction in Ahmedabad, Gujarat.

Need Clarification on Any Terms?

Our 24/7 Ahmedabad booking desk is happy to explain tariffs and policies transparently.